Support

For free lifetime product support call 02 9748 8899 or email support@q-see.com.au

For remote hands work to help with setup, changes and troubleshooting via remote desktop control of your local PC our fees are $90 + GST per incident.  For on site technical support or professional installation services at your premise please call us to discuss fees and charges.

 

Warranty Register and Returns

Please register your new purchase for extended manufacturers warranty or request a return authorization for items that require warranty assistance with the next two links:

Register your Product here

Return Material Authorization (RMA) here

Registration will qualify you for 24 months extended warranty.

 

Manuals and Guides

ThesePlease find following links to equipment manuals and guides:

Q-See QCW4MPT1PT-AU Manual

Q-See QDBxx-AU Combined Doorbell and Chime manual

Q-See DIY Kit Manual – QT87x-xxx-x-AU range  for all QT874 and QT878 based IP Ethernet cable type kits

Q-See DIY Kit Manual – QTH9x-xxx-x-AU range  for all QTH94 and QTH98 based AHD Coaxial cable type kits

Q-See IP NVR Remote Monitoring Quick Start  Guide – Updated – For QT874 / QT878 / QT816 / QT8732 / QT8764 / QTView-Server

Q-See IP NVR User Guide – Updated – For QT874 / QT878 / QT816 / QT8732 / QT8764 / QTView-Server

Q-See QTN IP Camera Guide – For QTN80xxx cameras

For in installation guide for Apple MAC OSX please click here

For all older Q-See models and those supplied to other markets please see the Q-See USA support site here: https://qsee.custhelp.com/app/home

Please find following links to some of our technical discussion documents:

IP Camera Advantages – We discuss the benefits of IP cameras compared to the older types that use coaxial cable

Camera Resolutions – There are so many different standards we put together a few charts that we hope can help

DVR, TVR or NVR? – Which to choose? ~ What is the best type of Video Recorder for your needs?

Device Vandal Proof Ratings – What are IK ratings?

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