For remote hands work to help with setup, changes and troubleshooting via remote desktop control of your local PC our fees are $90 + GST per incident. For on site technical support or professional installation services at your premise please call us to discuss fees and charges.
These are our most common links:
Warranty Register and Returns
Please register your new purchase for extended manufacturers warranty or request a return authorization for items that require warranty assistance with the next two links:
Registration will qualify you for 24 months extended warranty.
Manuals and Guides
ThesePlease find following links to equipment manuals and guides:
Q-See DIY Kit Manual – QT87x-xxx-x-AU range for all QT874 and QT878 based IP Ethernet cable type kits
Q-See DIY Kit Manual – QTH9x-xxx-x-AU range for all QTH94 and QTH98 based AHD Coaxial cable type kits
For all older Q-See models and those supplied to other markets please see the Q-See USA support site here: https://qsee.custhelp.com/app/home
Software and Tools
Please find following links to equipment software and tools.
All other software:
Documents and Procedures
Please find following links to some of our documents:
Please find following links to some of our technical discussion documents:
IP Camera Advantages – We discuss the benefits of IP cameras compared to the older types that use coaxial cable
Camera Resolutions – There are so many different standards we put together a few charts that we hope can help
DVR, TVR or NVR? – Which to choose? ~ What is the best type of Video Recorder for your needs?
Device Vandal Proof Ratings – What are IK ratings?